Today we released a major update to Wikispaces. We focus on making Wikispaces really easy to use so we’ve taken those parts of the site that our members have told us are clunky, and made them simpler.
But that doesn’t really get across the coolness of what the team has put together so let me give [...]

Wikis are a great way to communicate with customers. Why? I’m glad you asked.
Real two-way communication. Instead of having a “customer” interface and a “company” interface, you talk to your customers using the same mechanism that they use to talk to you. This can result real conversations rather than canned or stilted questions and answers.
Self-service. [...]